General Terms and Conditions (AGB)

Joynery — Last updated: 12 November 2026

German and English versions are available. In case of conflict, the German version prevails where required by Austrian law.

1. What we do

Joynery (“we”) is operated by SUPPL FlexCo, Wildgartenallee 19/2, 1120 Vienna, FN 627322 h, UID currently not applicable.

We run an online platform (“Platform”) where you can discover and book local experiences, workshops, classes, guided sessions, cultural activities, food and drink experiences, movement sessions, social activities, and similar offers (“experiences”) offered by independent providers (“Partners”) in Vienna.

Important: We are an intermediary. Your contract for each booked session is with the Partner, not with us. This applies whether you book with credits or pay in euros.

An experience is an activity listed on Joynery. A session is a specific scheduled occurrence of an experience. A booking is a participant’s confirmed reservation for a session. Credits are the internal measure of a participant’s booking allowance from a membership or a Joy Pass.

2. Your account

You must be at least 18. By accepting these terms, you confirm that you are at least 18. Keep your login credentials secure and your information accurate. We may suspend accounts that violate these terms.

By creating an account, you agree to receive service messages such as booking confirmations, account updates, and credit-expiry notices.

3. Credits

Your monthly fee pays for access to Joynery membership and its current experience catalogue. Each paid monthly period includes a booking allowance measured in credits. You can also buy a booking allowance once, as a Joy Pass. Credits are only an internal measure of use: they have no cash value, Partners do not accept them as payment, and they cannot be exchanged for money. Membership credits cannot be bought separately, transferred or gifted. Joy Pass credits can only be passed to someone else by buying the Joy Pass as a gift (§3a).

Some experiences are free. Every other experience requires 1–10 credits under the current price bands. The requirement is shown before booking.

Our current paid offers are:

Discovery Membership: €49/month for 4 credits. Unused credits roll over; you can hold up to 8 membership credits (§4).

Explorer Membership: €115/month for 10 credits. Unused credits roll over; you can hold up to 16 membership credits (§4).

Joy Pass: €64 once for 5 credits. Joy Pass Plus: €149 once for 12 credits. Joy Pass credits do not expire, do not renew, and are independent of any membership: they remain usable when a membership ends and can be used alongside membership credits.

If you hold different types of credits, credits that expire soonest are used first. Membership credits are used oldest first and always before Joy Pass credits, which do not expire.

3a. Joy Pass gifts

You can buy a Joy Pass as a gift. After payment you receive a gift code and link. The gift is redeemed by entering the code in a Joynery account. The credits are then issued to that account and follow §3.

A gift code can be redeemed once. It has no expiry date and no cash value. Whoever has the code can redeem it; keep it safe and share it only with the intended recipient. We cannot replace credits from a code that someone else redeemed.

The purchase contract, including the right of withdrawal in §6, is between you as the buyer and SUPPL. The recipient does not become a party to it and cannot withdraw from it.

If the payment for a gift is refunded or reversed before the code is redeemed, the code is cancelled.

4. Subscriptions

Discovery Membership and Explorer Membership auto-renew monthly. Cancel anytime in your account settings; cancellation takes effect at the end of the current billing period.

You can pause your membership in your account settings for up to 3 months. The pause starts at the end of your current paid period. While your membership is paused you are not charged and receive no new credits; the credits you already have stay in your account and can be used for bookings. You can resume at any time: you are charged when you resume, and a new monthly period starts that day. You can pause again after resuming. If you have not resumed after 3 months, your membership ends and unused membership credits expire; we remind you by email 7 days before. If you cancel while your membership is paused, it ends at once. When a paused membership ends, the rules in §5 for bookings after the end of a membership apply.

Unused membership credits roll over to the next monthly period. You can hold up to 8 membership credits on Discovery Membership and up to 16 on Explorer Membership. At each renewal the new month’s credits are added first; credits above the maximum then expire, oldest first. Joy Pass credits do not count toward the maximum. When your membership ends, unused membership credits expire at the end of your last paid period. No refund is due for expired credits except where required by law.

For withdrawal and refund terms, see §6.

5. Bookings & no-shows

A booking is confirmed when credits are deducted, or when your euro payment has been received, and you receive confirmation naming the Partner. The Partner delivers the booked session directly to you. The contract for the booked session is concluded directly between you as the participant and the named Partner when the booking is confirmed. SUPPL operates the platform and acts solely as a disclosed intermediary in arranging the booking, payment, and settlement.

Confirmed bookings remain subject to the terms shown at booking. If you cancel after the original credits have expired, those credits cannot be returned.

If you do not attend, or cancel after the free-cancellation deadline shown for your booking, the credits used for the booking are forfeited. No additional charge is made.

Each experience shows its free-cancellation deadline before you book: 24 hours before the session, unless the experience states 48 hours. If you cancel by that deadline, valid credits are returned. Expired credits cannot be returned.

If a Partner or the Platform cancels a booked session, the credits used are returned or replaced so that you have a reasonable opportunity to use them.

While your membership renews, membership credits are returned to your balance and count toward the maximum in §4. If your membership has ended or is set to end, we return the original credits with their existing expiry if at least 30 full calendar days remain. Otherwise, we issue replacement credits valid until the end of the 60th calendar day after issue. Replacement credits for promotional credits are valid until the end of the 30th calendar day after issue. These periods are calculated in Europe/Vienna time. Replacement credits can be used without renewing your membership.

Joy Pass credits used for a cancelled booking are returned and remain non-expiring.

If you pay in euros, your card is charged when you book. If you cancel by the free-cancellation deadline shown for your booking, the amount goes back to your card. If you do not attend, or cancel after that deadline, the amount is not refunded and no additional charge is made. If a Partner or the Platform cancels a booked session, you get the full amount back. If your payment arrives when the session is no longer available, no booking is made and you get the full amount back.

If you pay in euros, you can book several places for a session in one booking. You are the contracting party for all of these places and must pass the experience’s participation requirements on to the people you bring. You can cancel single places; the free-cancellation deadline applies to each place. Cancelling the booking cancels all of its places.

The euro price shown is the Partner’s price for the session, including any VAT. We collect it on the Partner’s behalf. No separate fee is added.

Confirmed bookings made before your membership ends remain valid if the booked session takes place within 30 days after your membership ends.

Some experiences are run by providers who are not Partners and are marked “Booked on request”. For these, the following applies instead of the booking and cancellation rules above. We book the session with the provider on your behalf, and the provider runs it under their own conditions. Each request is for one person on one date, and we pass that person’s name to the provider for the booking. Your credits are reserved when you send the request and only used once the provider confirms. We confirm or close your request within 48 hours, weekends included. If the request is not confirmed, your credits are returned. After confirmation, you can ask to cancel; we check with the provider whether that is possible and how many credits you get back under their conditions. If the provider cancels, all your credits are returned. Returned credits keep the validity they had left when you sent the request; your membership is not extended. Your mandatory legal rights are not affected.

If you pay in euros for such a request, we authorise your card when you send the request and no money moves yet. We charge it only once the provider confirms. If the request fails, expires or is withdrawn, the authorisation is released. If you cancel after confirmation, you get your money back as long as the provider approves it, and your mandatory legal rights remain unaffected.

6. Right of withdrawal (FAGG)

Under Austrian law, you may withdraw from a paid membership or a Joy Pass purchase within 14 days of purchase without giving a reason. Email us, use the form below, or for a Joy Pass use the withdrawal option in your account. We refund payments through the original payment method within the period required by law. For a membership: if you have not used any credits, you receive a full refund; if you asked us to start the service and used part of it, we may deduct a reasonable proportionate amount where permitted by law. This is based on the service provided, not on a fixed euro value per credit. For a Joy Pass, we refund the share of the price for the credits not yet used and remove those credits.

If you bought a Joy Pass as a gift, the right of withdrawal is yours as the buyer, and the 14 days run from your purchase. If the gift has not been redeemed, the code is cancelled and you receive a full refund. If it has been redeemed, the credits the recipient has not used yet are removed from their account and you are refunded their share of the price. Bookings the recipient has already confirmed are not affected. We inform the recipient.

After the 14-day withdrawal period, no membership or Joy Pass refund is available unless required by law.

A booking you pay for in euros, including a request for an experience booked on request, is for a session on a specific date. Under §18(1)(10) FAGG it has no 14-day right of withdrawal; the cancellation rules in §5 apply instead.

Model withdrawal form

To: SUPPL FlexCo, Wildgartenallee 19/2, 1120 Vienna, hello@joynery.at

I hereby withdraw from my contract for: [Discovery Membership / Explorer Membership / Joy Pass / Joy Pass Plus / Joy Pass gift]

Purchased on: ___ | Name: ___ | Address: ___ | Date: ___ | Signature (if on paper): ___

7. Payments & data

Stripe processes membership and Joy Pass payments. SUPPL issues the invoice for them. If an experience invoice is legally required or validly requested, the Partner issues it directly to you; SUPPL does not issue it in the Partner’s name. SUPPL pays the Partner on your behalf. See our Privacy Policy for data details.

Euro payments are processed by Stripe. SUPPL does not issue an invoice for a euro booking. You receive a booking confirmation, which is not an invoice. If you need an invoice for a session, you can request it from the Partner in your booking.

8. If we shut down

If the Platform permanently shuts down, any refund or other remedy due will be based on your membership, these terms, and applicable law.

9. Liability

We are fully liable for intentional harm and personal injury caused by our negligence. For gross negligence, full liability. For slight negligence, only for breach of core contractual duties, capped at foreseeable damages. We are not liable for Partners’ acts or omissions, experience quality, or force majeure. None of this overrides your mandatory rights under Austrian consumer protection law (KSchG).

10. Changes to these terms

We may update these AGB from time to time. For material changes that affect your membership, credits, bookings, prices, or use of the Platform, we will give you sufficient notice as required by law by email before they take effect. If you do not agree, you may cancel before the effective date; your membership will then end at the end of your current paid period. Continued use after the effective date means the updated terms apply. Existing paid credits and confirmed bookings remain subject to the rules that applied when they were acquired or confirmed, unless a change is required by law, payment-provider rules, security reasons, fraud prevention, or a necessary operational correction.

We may change the membership or Joy Pass offer in future, but this will not disadvantage existing confirmed bookings, Joy Pass credits already bought, or gift codes already issued.

11. Disputes & applicable law

Austrian law applies (excluding CISG). Consumers may sue at their local Austrian court (§14 KSchG). Reach us at hello@joynery.at.

12. Severability

If any clause is invalid, the rest stands. The invalid clause is replaced by the closest valid equivalent.