Payout Reference

For Partners & Internal Use

12 November 2026

Partner feedback welcome

This reference is meant to make our pricing and payout logic easy to review. We are still in our early launch phase, so partner feedback is welcome. If anything here feels unclear, unfair, or hard to explain to your team, please tell us at hello@joynery.at.

An experience is an activity listed on Joynery. A session is a specific scheduled occurrence of an experience. A booking is a participant’s confirmed reservation for a session. Credits are the internal measure of a participant’s membership booking allowance.

1. Participant offers

Discovery Membership

Participants pay €49/month and receive 4 credits each month. Credits have no separate euro value. Unused credits roll over, up to 8.

Explorer Membership

Participants pay €115/month and receive 10 credits each month. Credits have no separate euro value. Unused credits roll over, up to 16.

2. Founding payout

For credit bookings, the VAT-inclusive founding payout is 80% of the experience’s market price. This is fixed euro consideration for the Partner’s direct supply to the participant, paid by SUPPL in the name of and on behalf of the participant and independently of credits.

For euro bookings, the full customer price is the Partner’s price for the session, including any VAT. Unless individually agreed otherwise in writing, SUPPL deducts a commission of 20% of the customer price, inclusive of any VAT on the commission, and pays out the rest. The Partner remains responsible for any VAT on its own service.

Partners onboarded with listed experiences before 1 September may keep the payout rates already agreed for those experiences until 31 December. You may switch to the 80% rate sooner by contacting us. After 31 December, the global payout rate applies. SUPPL may change the founding rate in future with reasonable notice.

This is a founding rate and may change in future. We will give Partners reasonable notice before a change takes effect, and confirmed bookings will not be changed retroactively unless required by law.

We may agree in writing, including by email, an individual payout rate for a specific listed experience. That rate replaces the standard payout rate for the experiences and period specified in that agreement.

3. No-shows

If a participant does not attend, or cancels after the free-cancellation deadline that applied to their booking (24 hours before the session, or 48 hours where you chose that for the experience), your agreed payout for that booking still applies.

SUPPL does not issue experience invoices in the Partner’s name. The Partner invoices the participant where required, SUPPL pays on the participant’s behalf, and the payout statement is not an invoice.

4. Fees and settlement

Payouts are calculated monthly and paid once the eligible balance reaches €10. Smaller balances carry forward.

If we agree to a manual bank payout, it is normally made within 14 business days after settlement and required checks are complete. SUPPL charges a fee of €2 plus VAT where applicable for each manual bank payout and deducts it from that payout. The fee covers any bank charges; no other payout fee is deducted from a manual bank payout.

Cancelled bookings or bookings for undelivered sessions do not create a payout. A refund or chargeback after delivery does not reduce the payout unless the Partner caused the loss.

The monthly payout statement includes SUPPL’s commission invoice for euro bookings.

5. Promotions and discounts

Joynery may run promotions, discounts, vouchers, campaigns, or other special offers.

If a promotion would reduce your payout or otherwise be borne by participating Partners, we will notify you in advance and explain the promotion terms. If you do not want to participate, you may pause, remove, or ask us to pause the affected listings for the promotion period. If you keep your listings active during that period, bookings made during the promotion may be subject to those terms.

Promotions funded entirely by Joynery do not reduce Partner payout.

6. Simple summary

Participant credits are separate from Partner payouts.

From the values below, SUPPL deducts €2 plus VAT where applicable from each manual bank payout. For payouts through Stripe, only an actual external fee caused by that route may be deducted, once at cost.

Founding payout: 80% of the experience’s market price, VAT inclusive.

No-show: the agreed euro payout still applies.

For the same session and number of places, the payout amount before separately agreed payout fees is the same for credit and euro bookings. The Partner’s own VAT treatment may differ.

Questions or concerns? Contact us at hello@joynery.at or through our website contact form.